Bridget Seay is executive director of customer experience & commercial consulting at epocrates. In her role, she leads the solutions design and account management functions and focuses on epocrates’ evolution to a customer success organization. An industry veteran of nearly 20 years, she joined epocrates from Wiley, a global leader in research and education, where she led strategic growth, development, and product lifecycle of the Corporate Partner Solutions advertising portfolio and its evolving Partner Solutions customer base.